1. How would you rate our overall customer service and communication?
ExcellentGoodAverageNot Satisfied
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2. Processing of enquiry, understanding of requirement and time taken for submission of quote
ExcellentGoodAverageNot Satisfied
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3. Turn-around time for responses to emails, calls
ExcellentGoodAverageNot Satisfied
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4. Technical know-how of the sales person
ExcellentGoodAverageNot Satisfied
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5. Pre-project planning and analysis
ExcellentGoodAverageNot Satisfied
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6. Technical engineered support and solutions to project challenges
ExcellentGoodAverageNot Satisfied
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7. Availability of valid documents and information related to the equipment hired such as MS, RA, Checklist, Load Chart, Lift Plan, Manuals, License, Mulkia, Competency & Test certificates
ExcellentGoodAverageNot Satisfied
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8. Adherence to QHSE (Quality, Health, Safety & Environment)
ExcellentGoodAverageNot Satisfied
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9. Compliance to client’s instructions, the site rules and procedures
ExcellentGoodAverageNot Satisfied
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10. Competence of on-site staff
ExcellentGoodAverageNot Satisfied
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11. How would you rate our pricing and value for money in regards to solution provided
ExcellentGoodAverageNot Satisfied
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13. Where did you hear about Al Faris

14. What are the platforms/specific media (magazine/online portals) you use for our Industry news and information?

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