1. How would you rate our overall customer service and communication? ExcellentGoodAverageNot Satisfied Comments
2. Processing of enquiry, understanding of requirement and time taken for submission of quote ExcellentGoodAverageNot Satisfied Comments
3. Turn-around time for responses to emails, calls ExcellentGoodAverageNot Satisfied Comments
4. Technical know-how of the sales person ExcellentGoodAverageNot Satisfied Comments
5. Pre-project planning and analysis ExcellentGoodAverageNot Satisfied Comments
6. Technical engineered support and solutions to project challenges ExcellentGoodAverageNot Satisfied Comments
7. Availability of valid documents and information related to the equipment hired such as MS, RA, Checklist, Load Chart, Lift Plan, Manuals, License, Mulkia, Competency & Test certificates ExcellentGoodAverageNot Satisfied Comments
8. Adherence to QHSE (Quality, Health, Safety & Environment) ExcellentGoodAverageNot Satisfied Comments
9. Compliance to client’s instructions, the site rules and procedures ExcellentGoodAverageNot Satisfied Comments
10. Competence of on-site staff ExcellentGoodAverageNot Satisfied Comments
11. How would you rate our pricing and value for money in regards to solution provided ExcellentGoodAverageNot Satisfied Comments
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13. Where did you hear about Al Faris
14. What are the platforms/specific media (magazine/online portals) you use for our Industry news and information?
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